Frequently asked questions

1/ In order to ensure stable quality, orders are limited every day, please place an order 10-14 days in advance for picking up the specified date.2/ Orders within 10 days may be canceled without prior consultation.3/ If you want to order cakes for two different days, please place two separate orders.4/ Within 24 hours after the order is placed, there will be a dedicated email to confirm the order.5/ You need to show the confirmation message or order number when picking up the goods.6/ Self-pickup order: only need to fill in the address [Kwai Fong store]7/ Delivery order: The address only needs to be filled in [delivery location]*The express delivery time is tight, and the cake needs to be frozen, please be on time; if you cannot be contacted or are late for more than 10 minutes, the courier has the opportunity to leave first, so as not to affect the delivery time of the next order, and make arrangements later, please forgive me .8/ Delivery order: Please fill in the [delivery address]*Our store only provides delivery during business hours.9/ On behalf of Call Van: You can choose to deliver on behalf of Call Van (cash on delivery) or find a courier to deliver the cake manually. Due to many external factors that cannot be controlled, the customer must consider the delivery risk and must bear it by himself. During the holidays, the traffic is relatively heavy, and the delivery service may be relatively unstable, please weigh it.10/ Business Hours: Please refer to this website.